Privacy Policy

At Flowing Qi TCM, we take your privacy seriously. This Privacy Policy outlines the types of personal information that is received and collected by Flowing Qi TCM and how it is used.

Information Collection and Use

    • Log Data: Like many other websites, Flowing Qi TCM collects information that your browser sends whenever you visit our site. This may include your IP address, browser type, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

    • Cookies: Flowing Qi TCM may use cookies to store information about visitors’ preferences, to record user-specific information on which pages the user accesses or visits, and to personalize or customize our web page content based upon visitors’ browser type or other information that the visitor sends via their browser.

    • Personal Information: We may collect personal information such as your name or email address when you voluntarily submit it through our website. This information is used solely to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.

Disclosure of Information

Flowing Qi TCM will not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Changes to This Privacy Policy

Flowing Qi TCM may update this Privacy Policy from time to time. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

East and West Health Coaching Privacy Policy

  • Privacy Policy

Effective Date: September 24, 2025

1. Introduction
East and West Health Coaching, under Flowing Qi TCM, operated by Mat Gonzalez, respects your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with:

  • US: Applicable state laws and HIPAA (if protected health information is involved).

  • Australia: Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

2. Information We Collect

  • Personal Information: Name, email, phone number (via Google Forms, WhatsApp, Stripe, Calendly).

  • Health Information: Health goals, habits, conditions (via Google Forms, coaching sessions). In the US, this may be considered protected health information (PHI) under HIPAA.

  • Technical Data: Device info, IP address, or usage data (via third-party platforms like Zoom, Calendly).

  • Payment Data: Billing details (processed by Stripe, not stored by us).

3. How We Collect Information

  • Directly: When you fill out Google Forms, message via WhatsApp, book via Calendly, or pay via Stripe.

  • Indirectly: Via third-party analytics (e.g., Calendly’s booking data, Google Sheets for form responses).

  • During sessions: Notes on health goals (stored securely in Google Sheets).

4. How We Use Information

  • To provide Services: Schedule and deliver coaching sessions, process payments, and communicate via WhatsApp/email.

  • To improve Services: Analyze form responses to tailor coaching.

  • To comply with legal obligations: E.g., tax reporting, HIPAA (US), or APPs (Australia).

  • With consent: Share testimonials (anonymized unless approved).

5. Disclosure of Information

  • Third Parties: We use Google Forms, Google Meet, WhatsApp, Stripe, and Calendly, which may process your data per their privacy policies. Flowing Qi TCM ensures these platforms use encryption and comply with data protection laws where possible (e.g., Zoom’s HIPAA-compliant settings).

  • Legal Requirements: We may disclose information if required by law (e.g., court orders, tax authorities).

  • No Sharing: Flowing Qi TCM does not sell or share your personal/health information with third parties for marketing.

6. Data Security

  • We use secure platforms (e.g., WhatsApp encryption, Stripe’s PCI compliance).

  • Health data in Google Sheets is password-protected and accessible only by Mat Gonzalez.

  • US: If PHI is involved, Flowing Qi TCM aims to comply with HIPAA via secure storage and transmission.

  • Australia: We follow APPs for secure handling and breach notification.

  • You are responsible for securing your devices and accounts.

7. Data Retention

  • Personal/health data is retained only as long as needed to provide Services or meet legal requirements (e.g., 7 years for tax records in Australia).

  • You may request deletion of your data (subject to legal obligations) via matgonzalez@flowingqitcm.com.

8. Your Rights

  • US: Access, correct, or request deletion of your data (subject to HIPAA if applicable). Contact us to exercise rights.

  • Australia: Under APPs, you may access, correct, or request deletion of your data. Request anonymity or pseudonymity where feasible.

  • Both: Opt out of marketing emails via unsubscribe links or by contacting us.

9. International Data Transfers

  • Your data may be processed in the US (e.g., Google, Stripe servers) or other countries via third-party platforms.

  • Australia: Flowing Qi TCM ensures compliance with APP 8 for cross-border disclosures (e.g., using providers with equivalent protections).

  • US: Data transfers comply with applicable privacy laws.

10. Third-Party Platforms
We use Google Forms, WhatsApp, Zoom, Stripe, and Calendly. Review their privacy policies:

  • Google: policies.google.com

  • WhatsApp: whatsapp.com/legal

  • Stripe: stripe.com/privacy

  • Calendly: calendly.com/privacy

Flowing Qi TCM is not responsible for their practices but selects platforms with strong security.

11. Children’s Privacy
Services are not intended for individuals under 18. Flowing Qi TCM does not knowingly collect data from minors.

12. Changes to Policy
We may update this Privacy Policy. Changes are effective upon posting. Continued use of Services constitutes acceptance.

13. Contact
For questions, data requests, or complaints, contact Flowing Qi TCM via email (matgonzalez@flowingqitcm.com).

  • US: We aim to respond within 30 days (per HIPAA/state laws).

  • Australia: We aim to respond within 30 days per APPs. Complaints may also be lodged with the Office of the Australian Information Commissioner (oaic.gov.au).

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